While up to 60 percent of businesses in the sector offered workers the possibility of working from home, not all call centers provided workers this opportunity. Salma Houerbi, MENA researcher at the Business & Human Rights Resource Center and coauthor of their report “Disconnected: The COVID-19 Pandemic & call center workers’ rights in Tunisia & Morocco,” said they found this was partly due to demands from the call centers’ big international clients that employees continue to work on site.